Patient Service Rep - Resource Team - As Needed

Patient Service Representative – Float Pool 
Full - time day shift position
Indianapolis, Indiana

This Patient Service Representative position is for Anderson/ North Float Pool. Employees will have one primary region to include one of the following: North, East, West, South, Anderson and Kokomo.

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference
• The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients' administrative needs.
• This position is vital to giving the patient the "Patient's First" service and treatment they deserve as soon as they walk into our facility.
• Primary responsibilities include checking in patients for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.
• This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected.

Your exceptional skills and qualifications
• Knowledge of medical terminology preferred
• Strong listening and communication skills
• Ability to work well under pressure in a fast paced environment
• Ability to multi-task, have attention to detail, strong organization skills, and a team player.
• Written communication skills necessary for appropriate and accurate documentation.
• Demonstrates an ability to use good judgment for maintaining confidentiality.
• Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web based applications.
• One year of experience in a healthcare environment or a minimum of two years of experience in a customer service focused role.
• Experience with electronic medical records preferred.
• High school diploma or GED equivalent.
Additional Information
The caregiver must be willing to work a minimum of three days/week Monday - Friday. No evenings, weekends, or holidays required. Must be flexible with start and stop times, dependent upon office schedule.