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When you leave any of our hospitals, we hope you will say, "The care that I received was excellent." In order to accomplish that, we want to be sensitive to your personal values and beliefs, as well as your unique cultural, ethnic, racial, and religious identity. Equally important, we want you to help us with your care. For example, if you are experiencing any pain or discomfort, please let a doctor or nurse know so we can attempt to help.
Information about your stay is private, and is protected by state and federal laws. We work hard to respect your privacy, while at the same time complying with the laws that apply to us. In most cases, it's up to you whether we give out your information. You can ask that no information go to your family, church, synagogue, or clergy. On the other hand, your spiritual care is very important to us. If you want, we will contact your own clergy to give you religious and spiritual support. Or you may ask for one of our hospital chaplains to see you.
We pride ourselves on "patient-focused medicine." Our doctors and nurses seek to give all of our patients the same high level of professional, personalized care that you can and should expect from us. We ask that you respect your caregivers and our other patients. And, for the dignity of all, please follow the rules of the particular facility in which you are receiving your care. Your doing so helps us as we help you.
Download the Patient Rights & Responsibilities in English or Spanish PDF below.
Patient Rights & Responsibilities - English
Patient Rights & Responsibilities - Spanish
We will ask you if you have any advance directives when you are admitted to one of our hospitals. These are legal documents that you develop, usually before you come to one of our healthcare facilities. They express your wishes about the extent of healthcare that you want to receive. We use these in your care when you are not able to say what you want.
There are many ways that we will ask you to help us meet your health needs. We will need your complete health history; we will need to know your current symptoms; and we want your input as we develop your plan of care. You will be informed of the benefits as well as any risks of the treatment you will receive. In some special cases, a staff member might ask if you would like to be a part of a medical research study. It’s your choice to be involved or not. There will be many ways that you can help with your healthcare.
More About Informed Participation
We want you to have an exceptional experience with us. If patients and/or their families wish to share their experience with us, please contact Patient Relations and Advocacy at 317-621-7000 or patientrelationsandadvocacy@eCommunity.com Monday - Friday, 8 a.m. to 5 p.m. At Community Health Network, we are interested in continuous improvement of our services. For any after-hours immediate concerns, patients or their family members are asked to please inform their immediate care team and follow up with Patient Experience during regular business hours.
Patients or visitors with unaddressed concerns about patient care and/or safety have the right to report their concerns without fear of retaliation to the Indiana State Department of Health (ISDH) and/or The Joint Commission (TJC) in addition to or instead of reporting to Patient Experience.
Mail: Indiana State Department of Health
Health Care Facility Complaint Program
2 N. Meridian St, 4B
Indianapolis, IN 46204
Email: complaints@isdh.in.gov
Fax: 317-233-7494
Phone: 800-246-8909
Mail: The Joint Commission
Office of Quality & Patient Safety
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Electronic: Report a Safety Event
Fax: 630-792-5636
We understand that medical information about you and your health is personal, and we are committed to protecting medical information about you. We are required by law to make sure that your Protected Health Information (PHI) is kept private and to give you a notice about our legal duties and privacy practices. Community Health Network has partnered with NAVEX Global to provide Alertline, a comprehensive and confidential reporting tool powered by EthicsPoint. Alertline is a way for you to report privacy or compliance concerns, unethical behavior and policy violations securely and confidentially. You may also submit an anonymous complaint by calling 800-638-5071 or online at eCommunity.ethicspoint.com. Your report will be sent to us by EthicsPoint on a confidential and anonymous basis if you choose. We promise your comments will be heard.
