Employee Assistance Program

What is an Employee Assistance Program?

Community Health Network's Employee Assistance Program (EAP) offers short term counseling to employees and anyone who lives in their household. Counseling is available for individuals, couples, children, families, and other household members. To manage life's stresses, we offer assistance including:

  • Family, marital, and significant other relationships
  • Child, adolescent and parenting issues
  • Grief and loss
  • Managing thoughts and feelings
  • Alcohol and drug abuse issues
  • Communication and problem solving skills
  • Coping with change
  • Improving well-being and life satisfaction
  • Referrals for legal and financial assistance

EAP is confidential

EAP counselors comply with all state and federal laws, in addition to a professional code of ethics regarding confidentiality. Except in life threatening circumstances, no information about you will be given to anyone, including your employer, without your written permission.

EAP is free

EAP services are a benefit provided by your employer at no charge to you. You and anyone living in your household can use this benefit at no cost.

When and where are EAP services provided?

EAP has numerous locations and can direct you to the office most convenient for you. Appointments are available from the early morning through the evening hours. An EAP counselor can also be reached by phone 24 hours a day.

Find a Location

Contact us

If you are interested in learning more about Community Health Network's Employee Assistance Program, or to get a quote for services, please call 317-621-WELL (9355). Or visit Community Employer Health to learn more about our full range of employer health solutions.

For more information or to make an appointment contact EAP at 317-621-7742 or 800-543-4158.

For Managers

As a manager, you might find these resources useful for helping your team members. 

Informal referral

If you notice a change in an employee’s behavior, or know that an employee is having personal problems, you can make an informal referral to EAP. When making an informal referral, express your concern to the employee, remind them about the EAP, and give them a brochure. Informal referrals are used prior to any work performance problems. Early intervention can prevent progression of a problem and decrease impact on work performance. You may say: “You’re such a good employee, but you’re not quite yourself lately. I am concerned and want to remind you about the EAP.”

Formal referral

A management referral to EAP is arranged by a supervisor when an employee has an attendance or work performance problem that is not resolved through normal supervisory intervention or disciplinary action. Steps to initiate this process are as follows:

  • Call EAP prior to referring the employee to let us know the employee’s name and any other pertinent work performance information. Complete the “Manager Referral Form” on this site and fax it to us.
  • EAP will notify the supervisor:
    • Whether or not the employee contacted EAP within prescribed time.
    • If the employee signed an EAP release of information form allowing EAP to notify the appropriate personnel of the employee’s compliance with assessment and treatment.

The EAP will notify the appropriate company representative if a job site threat is determined. Information about the specific recommendations, clinical disposition or the type of problem(s) is not available to the supervisor unless the employee signs a release of information consent form. Our primary task is not to ‘weed out’ poor performing employees but instead, to coach them to a place of health, integrity and productivity.

  • EAP will provide periodic written reports regarding employee compliance with treatment, and return to work dates when appropriate.
  • EAP can also facilitate a return to work conference with the supervisor and employee. Contact us for more details.

For Therapists

If you are a therapist providing EAP services for our clients, you can access paperwork here.