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Pricing Support Center

At Community Health Network, we are committed to high-quality care that puts patients first. To help deliver an exceptional patient experience, we offer price estimates for your healthcare. This service helps patients understand their potential out-of-pocket costs for care at Community. We want you to be informed about the price of your healthcare—whether it's in the hospital or an outpatient setting—before you choose us. By answering your questions today, we can help you make better decisions about your care tomorrow.

Call us at 844-786-9503 (toll-free) or 317-355-9279 to start the process. Our reimbursement analysts are available Monday through Friday, 9 a.m. to 5 p.m. For messages sent after hours or on the weekends you will be contacted within 5 business days.

Cost Estimates Your Way

Express Estimates

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Get an immediate, self-serve price estimate through MyChart - no account or login required!

  • Browse hundreds of common medical services
  • Get estimates based on insurance
  • Unlimited estimates
  • Private results can be emailed

Get a MyChart Estimate

Pricing Support Center

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Estimates for out-of-pocket costs are always available through our Pricing Support Center.

  • Request estimate online or by phone at 844-786-9503 (toll-free) or 317-355-9279
  • Estimates for any medical service
  • Estimates for services not billed by Community

Request Price Estimate Online

How To Get a Price Estimate

A patient may at any time ask a healthcare provider for an estimate of the amount the patient will be charged by the provider and health facility for non-emergency medical services provided in Community facilities. The law requires that the estimate be provided within 5 business days.

Step 1 - Gather Information

To help us provide you with the most accurate price estimate, please have this information handy before you contact us:

  • Description of services - Call or contact your physician’s office for a detailed description of services. Please ask for the CPT procedure code, if available. The more we know about the services you are interested in, the better we are able to estimate the cost.
  • Type of services needed - Outpatient or inpatient (overnight stay at the hospital)
  • Location of service
  • Physician/specialist name
  • Insurance information - If you have insurance, please have your insurance card available so we may obtain the following information: name of insurance company, type of policy (e.g. HMO, PPO, POS, Indemnity), policy holder's name, group name and number, policy number, insurance company phone number. Some insurance companies require verification of the primary policy holder's SSN and date of birth.
  • Uninsured - If you do not have insurance, we offer a discount on medically necessary services. If you would like to speak with a financial counselor, see our financial assistance policy.

Step 2 - Contact Us

We offer two options for you to get a price estimate. For calls or emails after hours, we will be in touch within 5 days.

  1. Call a reimbursement analyst at 844-786-9503 (toll-free) or 317-355-9279.
  2. Complete our online form and receive a call back with your estimate:

Get a Price Estimate

Good Faith Estimates

You have the right to receive a "good faith estimate" explaining how much your medical care will cost.

  • You have the right to receive a good faith estimate for the total expected cost of any healthcare items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
    • If you are uninsured or are not using insurance to pay for healthcare services and schedule a healthcare item or service at least 3 business days in advance, make sure your healthcare provider or facility gives you a good faith estimate in writing within 1 business day after scheduling.
    • If you are uninsured or are not using insurance to pay for healthcare services and schedule a healthcare item or service at least 10 business days in advance, make sure your healthcare provider or facility gives you a good faith estimate in writing within 3 business days after scheduling.
    • If you are uninsured or are not using insurance to pay for healthcare services, you can also ask any healthcare provider or facility for a good faith estimate before you schedule an item or service. If you do, make sure the healthcare provider or facility gives you a good faith estimate in writing within 3 business days after you ask.
  • If you are uninsured or not using insurance to pay for your healthcare services, and you receive a bill that is at least $400 more than your good faith estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your good faith estimate and the bill.

For questions or more information about your right to a good faith estimate, please contact either of the following:

CMS: Visit cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov or call 800-985-3059
Community Health Network Pricing Support Center: Call 844-786-9503 (toll-free) or 317-355-9279

Sus derechos a un costo estimado de buena fe

Tiene el derecho de recibir un “Costo Estimado de Buena Fe” que explique cuánto costará su atención médica.

  • Tiene el derecho de recibir un Costo Estimado de Buena Fe por el costo total que espera por cualquier artículo o servicio para la atención de la salud al solicitarlo o cuando programe el uso de los artículos o servicios. Esto incluye costos relacionados como las pruebas médicas, medicamentos recetados, equipo y tarifas hospitalarias.
    • Si no tiene aseguranza, o no hace uso de la aseguranza para pagar por los servicios de atención médica y programa el uso de un artículo médico o servicio al menos 3 días laborables anticipados, asegúrese que su proveedor de cuidados de salud o la ubicación le entregue un Costo Estimado de Buena Fe por escrito dentro de 1 día laborable después de haber programado.
    • Si no está asegurado o no hace uso de la aseguranza para pagar por los servicios de atención médica y programa el uso de un artículo médico o servicio al menos 10 días laborables anticipados, asegúrese que su proveedor de cuidados de salud o la ubicación le entregue un Costo Estimado de Buena Fe por escrito dentro de 3 días laborables después de haber programado.
    • Si no tiene aseguranza, o no hace uso de la aseguranza para pagar los servicios de atención médica, puede también solicitar de cualquier proveedor de cuidados de salud o ubicación un Costo Estimado de Buena Fe antes de programar el uso de un artículo médico o servicio. Si así lo hace, asegúrese que el proveedor de cuidados de salud o ubicación le entregue un Costo Estimado de Buena Fe por escrito dentro de 3 días laborables después que usted haya solicitado.
  • Si usted no tiene aseguranza, o no hace uso de la aseguranza para pagar por los servicios de atención médica, y recibe una factura que es por lo menos $400 más del Costo Estimado de Buena Fe, usted puede disputar la factura.
  • Asegúrese de guardar una copia o una foto de su Costo Estimado de Buena Fe y la factura.

Si tiene preguntas o desea mayor información sobre su derecho de recibir un Costo Estimado de Buena Fe visite o llame a los lugares indicados a continuación:

CMS: Visit cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov or call 800-985-3059
Community Health Network Pricing Support Center: Call 844-786-9503 (toll-free) or 317-355-9279

Education and Resources

As your advocate, we are committed to providing you with information to help you understand the cost of your healthcare. Explore the materials and website links below to learn more about our services and price transparency.

Frequently Asked Questions

What is pricing transparency?
Pricing transparency is a term used to describe initiatives in the healthcare industry to provide meaningful pricing information to consumers.

What services are included in my price estimate?
Estimates provided include hospital charges such as room and board, medication, and supplies. In most cases, professional fees, anesthesiologist fees and radiologist reading fees are not included in the estimate.

Can I get an exact pricing quote?
Unfortunately, no. We will do our best to provide you with a pricing range based on our hospital's historical pricing for comparable services. Price quotes are not guaranteed since the services used to compute the quote can vary from services you receive due to treatment decisions, unforeseen complications, additional tests or services ordered by your physician, and variation in the clinical needs of each patient.

What if I cannot pay for my healthcare services?
To learn if you may qualify, or to apply for financial assistance, please visit eCommunity.com/financialassistance.

Where can I get answers to questions about my bill?
Please call the billing department at 317-355-5555 or 866-721-4205.

Insurance Accepted at Community

At Community Health Network, we are partnered with most major commercial and government insurance plans to help cover the cost of your care. These plans include, but are not limited to:

  • Aetna
  • Anthem
  • Cigna
  • Humana
  • Medicare
  • Medicaid
  • Tricare
  • United Healthcare
  • Anthem Exchange Pathways

It is important to remember that individual plans and their in/out of network status will affect the portion of the payment that the patient is responsible for.

Price Transparency Machine Readable Files

In compliance with federal law, Community Health Network provides a list of standard charges and charges grouped by DRG (Diagnosis Related Group). To learn more about these charges and see the lists by facility, click the orange button.

Price Transparency Charge Lists

Share Your Comments

We are very interested in your feedback and suggestions on improving our process around price transparency. Please share your thoughts and comments at cpo@eCommunity.com.

If you would like us to contact you about your feedback, please include your name and the best way to get in touch (phone or email). We will contact you within two business days.

Disclaimer

The price estimate we will provide is based on the most common or average charge amount. However, because of unexpected circumstances or additional services, this is an estimate and cannot be guaranteed as a final bill. As healthcare can be complex, please be aware that you will be billed from Community Health Network along with other entities that are involved in your care but are not part of our Network. The estimate we will provide includes, but is not limited to, charges such as room and board, medication and supplies, OR time, pre-op and post-op care as well as professional services rendered by Community Health Network providers. For those services not billed by the Community Health Network, which can include professional fees, anesthesiologist fees and radiologist reading fees, we have worked in conjunction with these entities to obtain their estimated gross charge amounts. Finally, our estimate, specific to the services billed by Community Health Network, will include your estimated total out-of-pocket amount based on your current insurance benefits provided to us by your insurance carrier coverage and assumes your services are in-network.