When you leave any of our hospitals, we hope you will say, "The care that I received was excellent." In order to accomplish that, we want to be sensitive to your personal values and beliefs, as well as your unique cultural, ethnic, racial, and religious identity. Equally important, we want you to help us with your care. For example, if you are experiencing any pain or discomfort, please let a doctor or nurse know so we can attempt to help.
Information about your stay is private, and is protected by state and federal laws. We work hard to respect your privacy, while at the same time complying with the laws that apply to us. In most cases, it's up to you whether we give out your information. You can ask that no information go to your family, church, synagogue, or clergy. On the other hand, your spiritual care is very important to us. If you want, we will contact your own clergy to give you religious and spiritual support. Or you may ask for one of our hospital chaplains to see you.
We pride ourselves on "patient-focused medicine." Our doctors and nurses seek to give all of our patients the same high level of professional, personalized care that you can and should expect from us. We ask that you respect your caregivers and our other patients. And, for the dignity of all, please follow the rules of the particular facility in which you are receiving your care. Your doing so helps us as we help you.
We will ask you if you have any advance directives when you are admitted to one of our hospitals. These are legal documents that you develop, usually before you come to one of our healthcare facilities. They express your wishes about the extent of healthcare that you want to receive. We use these in your care when you are not able to say what you want.
There are many ways that we will ask you to help us meet your health needs. We will need your complete health history; we will need to know your current symptoms; and we want your input as we develop your plan of care. You will be informed of the benefits as well as any risks of the treatment you will receive. In some special cases, a staff member might ask if you would like to be a part of a medical research study. It’s your choice to be involved or not. There will be many ways that you can help with your healthcare.
An Excellent Experience
We want you to have an excellent experience with us. Please let us know how satisfied you are. Tell us when you have had an excellent experience. When there is a problem, let us know how you feel, what you think about it and what you want. We want to work with you to resolve the problem and learn from it.
In the event that you wish to remain anonymous, you may call our concern/complaint hotline at 800-638-5071. Regardless of the communication method you use, we will respond to your concerns in a timely fashion. We do make changes to give better care.
If you have brought your concern to our attention and would like an additional resource you may always visit the Indiana State Department of Health website, or call 317-233-1325.
Privacy Practices and HIPAA
We understand that medical information about you and your health is personal, and we are committed to protecting medical information about you. We are required by law to make sure that your Protected Health Information (PHI) is kept private and to give you a notice about our legal duties and privacy practices.