Office of Patient Experience

Get in Touch

If you have questions about your Community experience or suggestions for making it better, please call 317-621-7000 or e-mail PatientExperience@eCommunity.com. Office hours are Monday - Friday, 8 a.m. to 4:30 p.m.


We Put Patients First

At Community Health Network, we value Patients First. We are committed to providing patient-centered care and outstanding service, delivered with respect and compassion.

We understand that health care can be complicated, that it hasn't always been easy for patients to access care or find their way around the system. We're in the midst of transforming the experience, striving to provide exceptional care that is simply delivered. It takes strong focus and a lot of hard work to revolutionize the way we operate, which is why Community has established an Office of Patient Experience.

We're Listening

Share Your Voice
Share Your Voice

Join our Virtual Advisory Council to provide your opinion on specific topics about the patient and family experience at Community. Members will receive a short survey and follow-up emails.

Sign Up
Patient & Family Advisory Council
Patient & Family Advisory Council

Patient and Family Advisory members join with Community Health Network in working together to plan and improve the experience of all who receive care at Community.

Learn More & Apply
How Are We Doing?
How Are We Doing?

We are committed to providing patient and family-centered care and outstanding service, delivered with respect and compassion. Please let us know if you have questions or suggestions.

Contact Us

Simple and Convenient Healthcare

An outstanding and memorable healthcare experience, we believe, begins before you ever set foot in one of our care sites, and includes the care you receive without ever visiting us. We expect you to be able to easily obtain the information and resources you need, and to make appointments in ways that respect your time and ensure access to quality care providers, at convenient locations of care.

If you need follow-up care with a different provider, we’re committed to making those arrangements simple and convenient, too. If you prefer to handle important matters online, we’re determined to connect with you electronically in whatever way we can.

Your Partner in Health

When you’re in our care, we believe you deserve to be treated like family and with dignity, to be provided with a full understanding of your condition and your treatment, to know who is providing your care and how long it will take. We’re committed to holistic care, addressing the needs of body, mind and spirit, because we know that’s the key to helping you achieve better health for the long-term.

When your time with us is complete—whether it’s at one of our hospitals, a physician’s office, a MedCheck clinic or another care site, even your home—we’re determined to partner with you by providing continued access to information so you can succeed in your journey toward optimal health.

Continuous Improvement

Tom Malasto, Chief Patient Experience OfficerAll of this is what we call the patient experience. The Office of Patient Experience is constantly looking for ways to improve that experience across every part of Community Health Network. As chief patient experience officer, it’s my job day in and day out to make these aspirations a reality with each and every person who seeks our care. Whether you are a patient, family member or friend, we are here for you. Please do not hesitate to contact us.

Thank you for entrusting us with your care!

Tom Malasto
Chief Patient Experience Officer
Community Health Network

Estimate Your Healthcare Costs

Community's MyEstimate tool makes it easier for consumers to determine their out-of-pocket healthcare expenses. Community pricing analysts will work directly with a patient’s insurer to provide accurate price estimates in advance of services provided—eliminating fears of large, unplanned expenses after patients receive healthcare treatments. Learn more about the Central Pricing Office estimate tool