Older man speaking with doctor in hospital

Office of Patient Experience

At Community Health Network, we are committed to providing patient-centered care and outstanding service, delivered with respect and compassion. We understand that healthcare can be complicated, and that it hasn't always been easy for patients to access care or find their way around the system. We're in the midst of transforming the experience, striving to provide exceptional care that is simply delivered. It takes strong focus and a lot of hard work to revolutionize the way we operate, which is why Community has established an Office of Patient Experience.

If you have questions about your Community experience or suggestions for making it better, please call 317-621-7000 or e-mail PatientExperience@eCommunity.com. Office hours are Monday - Friday, 8 a.m. to 7 p.m. and Saturday/Sunday, 11 a.m. to 3 p.m.

We Need You!

Woman working on laptop
Virtual Advisory Council

Provide your opinion on specific topics about the patient and family experience at Community through a short survey and follow-up emails.

Apply for VAC
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Patient & Family Advisory Council

Patient and Family Advisory members join with us to plan and improve the experience of all who receive care at Community.

Apply for PFAC
Patient thanking caregiver
Say Thanks

Say thanks to your providers! We want to know more about your care experience and why it was so exceptional!

Share Your Story

Patient Stories

Watch stories of patients giving thanks and recognizing caregivers for their exceptional care.