Medical Information Access - Help/Frequently Asked Questions

What is Medical Information Access?

Imagine if you could share your vital medical information with any hospital emergency department anywhere in the world, at any time. Would you feel comforted knowing that, in an emergency situation, medical professionals could use a wirelessly-connected Internet device to instantly view emergency contact information for you or a family member? Or, what if you could go to a new doctor's office appointment and easily share your current home medications and allergies directly from your smartphone?

Medical Information Access, the newest feature of myCommunity membership, allows you to electronically store your medical information in a secure location that is accessible to your doctor’s office, emergency departments, hospital facilities and EMS providers anywhere in the world there is Internet access (including smartphones). This location is http://access.eCommunity.com.

Electronic storage of your personal health information for instant access by health care providers is more secure and legible than a paper card in a wallet or purse that displays personal health information. It is also a more reliable source of current, accurate information because it can be updated at any time by the patient.

What do I need to get started?

All you need to do is register to become a myCommunity member to obtain your free membership card that displays your 14-digit unique member number. This number and your date of birth are all that is needed for a health care provider to access your vital medical information through the special Web site http://access.eCommunity.com. When you register, you will have the option to consent to share your home medication list, allergies and emergency contact information with health care providers. And you can opt out at any time.

I’m a myCommunity member. How do I update my Medical Information Access information?

Medical Information Access login screenTo update your Medical Information Access information, follow the steps below:

  • Log in to myCommunity:
  • Accept the Terms of Use (first time only).
  • You will arrive at the “Medical Information Access” section of your myCommunity personal health record. Here, you can update your medical information, including allergies, home medications, preferred pharmacy and emergency contacts. You can also review what a health care provider will be able to see and print a paper copy of this information to take to a physician appointment.

How does a health care provider view my information?

    Access.ecommunity.com entry screen
  • In the event that you, a family member or friend needs to share your medical information, a health care provider may visit http://access.eCommunity.com (noted on the back of your myCommunity card).
  • The Web site is accessible from computers or handheld devices via the mobile version of the site.
  • On this Web site, the provider will simply need to enter your date of birth and myCommunity member number (on the front of your card) to view the health information on the computer screen or handheld device.

How are health care providers supposed to know what to do?

Two ways, we hope. One is that the patient or family member will be able tell the health care provider how to access the information. The other way is for the health care provider to go directly to the designated Web site shown on the back of the card and follow the simple instruction there.

What is the value of Medical Information Access?

There are many scenarios in which the Medical Information Access service is valuable. Consider the following:

  • Health care is not perfect; mistakes should not, but sometimes get made. One of the best ways to avoid mistakes is to ensure that clinicians and caregivers have a patient’s critical medical information, including allergies and current medications. The Medical Information Access service guarantees that your health care provider can access your vital health information when it is needed to make the best and safest decisions about your care.
  • At a new doctor’s appointment, some of the first pieces of your medical history you’ll be asked to share are your allergies and current medications. Medical Information Access gives patients an easy way to electronically manage and display this information, print a paper copy, and allow it to be viewed by their health care providers on the Internet.
  • If you or a loved one is ever in need of an ambulance or emergency medical services, the EMT or paramedic needs to know about the patient's allergies and current medications while assessing the patient's medical need and before administering any medications or treatment.

How do I know my personal health information is protected? Is it really secure?

Information that a patient stores electronically resides behind two security firewalls within Community Health Network's information technology server networks. You can be confident that your personal information is protected by the same level of security as information in any other industry, such as banking.

It is important to make the distinction between information that can be viewed versus changed. Anyone who has your 14-digit myCommunity member number and your date of birth could view (but never edit) the information you have opted to make available at http://access.eCommunity.com. That information could include your name, address, myCommunity number, home medications list, allergies, preferred pharmacy and emergency contact information.

In contrast, your myCommunity account information, including the information you have added to your personal health record or Medical Information Access page, can only be changed by the account holder with a myCommunity username and password.

Who will be able to view my personal health information?

Potentially, anyone who has your 14-digit myCommunity member number and your date of birth could view (but never edit) the information you have opted to make available at http://access.eCommunity.com. That information could include your name, address, myCommunity number, home medications list, allergies, preferred pharmacy and emergency contact information. This information can only be changed by the account holder with a myCommunity username and password.

Where does the information about me come from?

You decide what medications, allergies, preferred pharmacy and emergency contacts are listed on your Medical Information Access page and therefore displayed to health care providers who visit http://access.eCommunity.com. This information can only be changed by the account holder with a myCommunity username and password.

How do I prevent others from seeing a medication I take?

To prevent a medication or any other piece of health information that you have added from being displayed to health care providers who look up your information at http://access.eCommunity.com, you must delete that item from your Medical Information Access page. To delete an item, click the red X to the far right of the item.

To completely prevent others from looking up your personal health information at http://access.eCommunity.com, you may choose to opt out of this service at any time. To opt out, visit the Medical Information Access page and choose "Opt out of this service."

How do I add new items or remove a duplicate?

The information displayed is managed by you, so you can choose to update/remove items at your leisure. If you go to a specialist who prescribes a new medication, simply log in when you get home and add that new medication. If a medication is accidentally duplicated, you can easily delete the duplicate. To delete an item, click the red X to the far right of the item.

How do I print a paper copy of my Medical Information Access information?

Medical Information Access print/provider viewTo print a copy to take to a doctor visit or keep on file, visit the Medical Information Access page and choose "Print/Preview health care provider view". On the resulting view, choose the Print icon at the top of the page.

Is this like an electronic medical record (EMR)?

No, an EMR is typically used by the hospital system or a physician office to electronically document the care and treatment provided to a patient. The EMR takes the place of all the paper charts and medical records that hospitals and doctor offices have to keep on file.

Because home medications, allergies, preferred pharmacy and emergency contact information are personal health information items, they are often not written down anywhere and the patient or family have to verbally explain these things to caregivers. The Medical Information Access service helps to facilitate this kind of communication.

I thought the card was just for discounts. How is this different?

You can continue to use the myCommunity card for discounts. Click here to see a current list of discounts. 

What is remarkably different now is that information on the card can be used by any health care provider in the world to quickly have access to your most recently documented medications, allergies and emergency contact information. All that's needed are the member number on the front and the Web site shown on the back, together with your date of birth. With that information and a Web browser, EMS providers, hospitals, doctors and pharmacists have the ability to quickly access your designated medical information.

I'm not a "technical" person. Will this be difficult for me?

Anyone who has some experience surfing the Web should be able to use the Medical Information Access service. But, if you or someone you know needs a little more help, please contact us at 800-777-7775 or send us an e-mail.

My card was stolen or lost. Can my personal health information be compromised?

If your myCommunity card has been lost or stolen, please call 800-777-7775 to discontinue your card number and obtain a new card. Rest assured that a stolen or lost card can never compromise the security of your personal health information. To access a myCommunity account and make changes, a person must have that myCommunity account login information (username and password). This is different from the two pieces of information—myCommunity card number and date of birth—needed to view the information displayed at http://access.eCommunity.com.

How do I opt out of this service?

If you choose to not have your personal health information available to health care providers at http://access.eCommunity.com, you can opt out of this service at any time. To opt out, visit the Medical Information Access page and choose "Opt out of this service."

Can this service integrate with Microsoft HealthVault or Google Health?

We will help patients (or family members who have a patient’s approval) move data from their myCommunity membership account into these other commercial health tools.

When will the medications from my Community Physician Network’s office EMR be able to be synchronized with the list of medications I keep for myself?

This feature will be coming very soon to participating Community Physician Network physician practices. Look for more information from your doctor's office as the opportunity becomes available. It will be implemented using methods that will ensure patient privacy and security when moving and displaying data in the physician’s EMR and myCommunity account.

When will my Community physician have access to my previous conditions/surgeries, demographic information and insurance through the myCommunity card?

The good news is that you can log into your myCommunity personal health record today and easily digitally record this information in your account. You can then print this information out and take it with you to your next physician office appointment. Keep in mind that this information is separate from your Medical Information Access information (medications, allergies, emergency contacts) that is displayed via the card number and date of birth feature.


Copyright © 2009 Community Health Network. All Rights Reserved.