Video Visits in MyChart
MyChart Video Visit appointments provide a convenient way to receive exceptional care, simply delivered to a location that is convenient for you! To participate in a video visit, you must have an active MyChart account. Video visits may be held on a mobile device or your desktop/laptop computer. Review the instructions for your device below and watch the video walkthrough for more details.
(*Not all visits will be conducted through video. Your provider will determine if your appointment need is appropriate.)
Video Visit Tips
- If, during a video visit, it is determined that your condition warrants an office visit, the office will call you to schedule that appointment.
- Once the video visit begins, your image will appear in the window located in the lower right of the screen.
- For optimal picture quality, don’t sit or stand in front of windows or bright lights.
- Mute, Disable Camera, Leave Visit, Device Selection, and Shrink or Grow your camera preview buttons are available to use during your visit.
- If the call or video connection is lost prior to your provider joining the visit, simply reconnect.
- You can eCheck-In up to three days before your video visit.
- The Begin Video Visit button will not appear until you are within a 2-hour time frame of your video visit.
- DO NOT tap the Begin Video Visit button at the end of your check-in process if your office is not using MyChart to complete the video visit. Your provider's office will communicate the way in which you will complete your video visit.
- Call 317-355-2273 for MyChart support.
- Video visits may be held on iPhone, iPad or Android phone.
- Device must have a camera and microphone.
- The MyChart mobile app must be installed: App Store | Google Play
Desktop or Laptop
- Patients must use one of these web browsers: Google Chrome or Mozilla Firefox.
- Computer must have a camera and microphone.
- Complete the hardware/connection test the day before your appointment to ensure your equipment and internet access support the video visit.