MyChart Guide: Messaging

Read messages and conversations with your doctor or other clinic staff by going to your Inbox at Messages in the top menu. You may also go to Your Menu > Communication > Messages.

Messages are organized into a few folders:

• Bookmarked - To bookmark a message, click into the message and click the "Bookmark" link at the top. You may find these messages in the Bookmark folder later.
• Appointment - Look here for appointment scheduling/cancelation notices.
• Automated messages - Look here for appointment and e-checkin reminders, copay processing, questionnaire submission, etc.
• Trash - Older messages may be in here. To remove a message from the Trash, click into it and click the link "Restore to automated messages" at the top.

Search for messages: To find a specific message, enter keywords in the "Search conversations" search box at the top right of the Inbox.

Medical Questions

You may send non-urgent medical questions that don't require an immediate response to your provider's office staff members through MyChart. These messages are always secure, so your information is private as it is sent.

You might use the this feature to submit test results or vaccine confirmation, if you're not sure whether you should come in for an appointment, if you need clarification on the dosage of one of your medications or something that was discussed in a recent visit, to ask about test results, or if you just want advice about a common illness.

To ask a question, go to Messages > Send a message. A window will pop open at the bottom right of your screen. Proceed in this window.

• Choose "Medical question".
  • *To add COVID-19 vaccination to your medical record, please use the "Submit Test Results" option to upload your official vaccine record file.
• Choose a recipient from the list provided. This list might include your primary care provider, another doctor with whom you've recently had an office visit, or the general nursing staff at the clinic.
• Select a subject for your message and enter your question or comment.
• You may attach an image or file with your question.
• Click Send.

Someone at your clinic should respond to you within two business days. If you've opted to receive email or text notification for new messages in your MyChart account, you'll receive a message letting you know that the clinic has responded to your request.

Non-Medical/Customer Service Questions

You may send a customer service question about billing, insurance or other non-medical questions.

To ask a question, go to Messages > Send a message. A window will pop open at the bottom right of your screen. Proceed in this window.

• Choose "Customer service question".
• Choose the type of question you have.
• Select a subject for your message and enter your question or comment.
• You may attach an image or file with your question.
• Click Send.

If you receive test results from another network or provider, you can share those with your primary care provider through MyChart using the Send a Message tool.

Go to Messages > Send a message and follow the steps below for desktop or the mobile app.

COVID-19 Vaccine Record

*To add your COVID-19 vaccination to your medical record, please use the "Submit Test Results" option to upload your official vaccine record file and send to your provider's office.

Desktop Instructions   Mobile Instructions

Letters from your providers, such as a letters containing test results or noting details of overdue appointments, they may be accessed in MyChart at Your Menu > Communication > Letters.

Transcriptions of calls from clinic staff may be found in your MyChart account at Your Menu > Communication > Clinic Calls.