You may send non-urgent medical questions to your provider's office staff members through MyChart. These messages are always secure, so your information is private as it is sent.
You might use the "Ask a Medical Question" feature if you're not sure whether you should come in for an appointment, if you need clarification on the dosage of one of your medications or something that was discussed in a recent visit, or if you just want advice about a common illness.
To ask a question, go to Messages > Ask a Question and click on New Medical Question.
- Choose a recipient from the list provided. This list might include your primary care provider, another doctor with whom you've recently had an office visit, or the general nursing staff at the clinic.
- Select a subject for your message and enter your question.
- You may attach an image or file with your question.
- Click Send.
Someone at your clinic should respond to you within two business days. If you've opted to receive email or text notification for new messages in your MyChart account, you'll receive a message letting you know that the clinic has responded to your request.


View Sent Messages
To view any messages you've sent, visit the Sent Messages tab in your message Inbox at Messaging > Message Center. Messages that appear in bold have not yet been read by the clinic staff.