Community Health Direct: Provider Relations

Welcome to the Provider Relations department at Community Health Direct (CHD). CHD contracts on behalf of over 4,000 physicians, hospitals and ancillaries. We serve the greater Indianapolis, Johnson, Kokomo and Anderson areas. We are your one-stop shop for contracting, credentialing, and service and educational needs.

Provider Manual

Providers may reference the manual for detailed information on provider and facility credentialing and enrollment, provider roles, claims and billing, member eligibility and ID cards, medical management, quality management, pharmacy benefits, and more.

2024 Provider Manual

2023 Provider Manual

How Can We Help?

Physician meeting
Contracting

Contracting contact info, FAQ and forms.

Contracting Assistance
Doctor visiting with patient
Credentialing

Credentialing contact info, FAQ and forms.

Credentialing Assistance
Doctors in meeting
Service and Education

Have a change of information?
Need staff education?

Make a Request

Community Health Direct Provider Portal

Check claim status and eligibility, and submit authorizations.

To enroll, go to https://secure.healthx.com/chn.provider. You will need TIN and NPI.

For help, refer to this step-by-step enrollment guide.

For questions, please call Provider Relations at 317-621-7581 or email CHDProviderRelations@eCommunity.com.

Choose A Plan

Community Employee Plans

Insurance plans for Community Health Network employees (PPO, EPO, HDHP)

Learn More
City of Fishers

Insurance plan for City of Fishers members with the Community Health Direct plan

Learn More
Community Health Access

All other commercial insurance plans contracted with Community Health Direct

Learn More

Provider Lists

Newsletter

The Community Health Direct Provider Relations newsletter is a great resource for upcoming changes regarding payors, Community Health Direct prior authorization requirements, contact information, and more. If you are not already receiving this newsletter and would like to be added to the email distribution list, sign up below.

2024

Jan | Feb | April

2023

Jan | Feb | Mar | April | May | June | July | Sept | Nov | Dec

Newsletter Sign-Up Form

Contact Community Health Direct

Main line: 317-621-7575 or 800-344-8672
Customer service: 317-621-7565
Medical management: 317-621-7546
Provider relations: 317-621-7581
Pharmacy: 317-621-7519

Claims Mailing Address:
Community PPO Medical Plan
PO Box 704
Columbus, IN 47202-0704

Electronic Claims: Electronic Payer ID# 77153