Community Health Direct Members: Community Medical Plans

Member Services Portal

Use the Community Health Direct member portal to check your claims, get explanations of benefits, request ID cards, view deductibles, find a doctor or hospital, contact customer service, and more! To get started, create a new account or log in below.

Community medical plans in 2022-2023 include PPO, EPO and HDHP.

Your Rights and Protections Against Surprise Medical Bills

Read the following to understand your rights and protections regarding surprise billing or balance billing.

Transparency in Coverage

Patient Cost Estimates

For cost information for specific medical services, you may contact Community's Pricing Support Center, get estimates in MyChart or call Community Health Direct Customer Service at 317-621-7565.

Machine-Readable Files

Community Health Direct provides the following machine-readable pricing data files (JSON). These files are intended for use by developers and analysts.

COVID-19 Test Coverage

Effective January 15, 2022, Community Health Direct plan members may submit for reimbursement for over-the-counter COVID tests. See details in the form below.

Provider Directories

Indiana Residents

*Providers not listed in the above directories are out-of-network.

Non-Indiana Residents

*Providers not listed in the above directories are out-of-network.

Prior Authorization

For medical only; for Rx please see Pharmacy Information below.

Coordination of Benefits

Pharmacy Information

2024 Lists

2024 Forms

 

Contact Community Health Direct

Main line: 317-621-7575 or 800-344-8672
Customer service: 317-621-7565
Medical management: 317-621-7546
Provider relations: 317-621-7581
Pharmacy (EpiphanyRx): 844-547-0399

Claims Mailing Address:
PO Box 704
Columbus, IN 47202-0704