Patient Testimonial


Patient Testimonial


Breast Cancer, Financial Insecurity
Community Hospital East

1500 North Ritter Avenue
Indianapolis, IN 46219

The referral from my primary care doctor’s team to the medical legal team was a godsend. They have removed a horrendous burden from my life and made my life lighter.

Janet had spent her career caring for others, but she recently found herself in a situation as the one in need of help.

She’d always been a caregiver and loved the work. In 2003, she went back to school to become a qualified medical assistant and served as a nurse’s aide in home healthcare. In the evenings, she’d come home to care for her husband, whose long-term illness had inspired her to seek additional training.

In early 2014, Janet lost her husband. Afterward, her living situation was unpredictable. She’d moved out of the apartment they had shared and spent several months staying with friends and eventually her husband’s children. In the midst of it all, she was diagnosed with and battled breast cancer, undergoing surgery, chemotherapy and radiation with the help of caregivers at Community Cancer Center East. She also had cancer on her nose removed and underwent a hysterectomy, all within a matter of months.

In early 2016, she co-signed on an apartment lease with a friend, and they moved in together. Yet, only months later, her friend met someone, was married and moved out. With none of the apartment complex’s less expensive homes vacant, Janet was left struggling to pay for the rent all on her own.

A matter of weeks later, Janet’s mother passed away, compounding an already difficult time in her life.

Janet soon learned that her mother had left her some money which arrived by check each month; however, it arrived consistently just after her rent was due. Because of this, she was charged a $50 late fee by the apartment complex each month. In addition, she was struggling to pay down her student loan debt, for which late and interest fees had accrued over time.

“I couldn’t see any way out of this,” she said, explaining she was desperate for help but unsure where to turn.

At a visit to her primary care physician at Community Hospital East, she expressed how stressed she was and how it was affecting her mental health. Immediately, she was connected with Community’s resource team, specifically Rakuya, an attorney who works for Community’s medical-legal team which helps patients overcome external legal challenges affecting their well-being. The service is made possible thanks to donors to Community Health Network Foundation.

Rakuya spoke to Janet’s apartment complex and stopped the $50 late fee before her next payment was due. She also contacted the student loan company and negotiated a moratorium for Janet for the next three years.

“She went to bat for me,” Janet said. “The referral from my primary care doctor’s team to the medical legal team was a godsend. They have removed a horrendous burden from my life and made my life lighter.”

For Janet, the support that Community has offered – from clinical expertise that helped her survive cancer to legal advice that helped her stay afloat financially – has helped to preserve her dignity and allowed for some stability in her life.

“I feel so blessed,” she said. “They have made me feel like I have a chance to stay on and deal with this.”


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