Community Clinic at Walgreens storefront

Community Clinic at Walgreens: FAQ

Below, find answers to common questions about Community Clinic at Walgreens, including health services offered, insurance coverage, cash payment options and more.

Services

Community Clinic at Walgreens offers immediate treatment for minor illnesses and injuries and helps patients manage chronic diseases, such as hypertension, diabetes, high cholesterol and asthma. We also offer a variety of vaccinations, including the flu shot. Community Clinic at Walgreens treats patients 12 months and older.

What healthcare services are available at Community Clinic at Walgreens?

Community Clinic at Walgreens offers immediate treatment for minor illnesses and injuries and helps patients manage chronic diseases, such as hypertension, diabetes, high cholesterol and asthma. We also offer a variety of vaccinations, including the flu shot.

Community Clinic at Walgreens offers immediate treatment for:

  • Minor illness and injury
  • Physicals
  • Health screenings and testing
  • Ongoing health conditions
  • Vaccinations and medications

Common reasons patients visit include:

  • Asthma
  • Illness, aches and pains
  • Minor injuries
  • Prescription refills
  • School and sports-related physicals
  • Skin conditions, such as rosacea
  • UTI/bladder infections
  • Vaccinations (including flu)
  • … and more
What services are NOT available at Community Clinic at Walgreens?

While Community Clinic at Walgreens provides a wide range of healthcare services, there are some services we do not offer within our setting. Patients with conditions or health needs outside of our scope will be referred to other healthcare providers or facilities in the community.

Community Clinic at Walgreens does not:

  • Treat life-threatening conditions like major bleeding, symptoms of a heart attack or stroke, severe shortness of breath, poisonings, or major injuries like broken bones, head injuries, or deep cuts.
  • Provide pre-natal care or treatment for children under the age of 12 months.
  • Offer biopsies, sutures, joint injections and drainage, or chronic pain management.
  • Provide treatment of complex health conditions such as cancer, complicated mental illness, or Crohn's disease.
  • Treat conditions that require our providers to prescribe controlled substances or Accutane.
Patients of what age can be treated?

Community Clinic at Walgreens treats patients 12 months and older. Please call 317-621-2727 for care options for children under one year of age.

Please note, some vaccinations have age restrictions or may not be appropriate based on certain health conditions. Your provider will discuss these with you.

When should I go to an emergency department?

Major medical emergencies need the attention available 24/7 at Community Health Network hospital emergency departments. These situations might include cardiac (heart) conditions, difficulty breathing, serious head injury, spinal cord injury, severe allergic reactions, extensive second- or third-degree burns, or substance overdose. Please go to your nearest emergency department to receive care for these conditions.

Appointments and Scheduling

Do I need to make an appointment?

To skip the waiting room, we encourage appointments. Walk-in patients are always welcome and seen between appointments. Simply walk in, sign in at the touch screen kiosk and a healthcare provider will be with you shortly.

To schedule an appointment call 855-626-7761 or schedule online at a location near you.

How long is the wait time?

Wait times vary by location, time of day and season. If you would prefer not to wait, schedule an appointment at a location near you at eCommunity.com/walgreens or call 855-626-7761.

What should I do if I need to cancel or reschedule my appointment?

To cancel or reschedule or your appointment please contact our Connect to Care team at 855-626-7761.

How should I prepare for my visit?

Each of the items below and a form of payment are due at the time of service. Without these necessary documents, your visit may be rescheduled.

  1. A valid ID
  2. Hard copy of your insurance
  3. Form of payment. We accept most major credit cards and cash

Note: Please arrive ten minutes prior to your scheduled appointment. Your appointment will not be held if you arrive past your appointment time. If you are late, the provider will see you based on availability.

What should I do upon arrival at the clinic for my appointment?
  1. Proceed to the touch-screen kiosk to check in.
  2. Enter your appointment information.
  3. Have a seat in the waiting room. The provider will call you as soon as you can be seen.

Providers

Community Clinic at Walgreens is staffed by board-certified family nurse practitioners and physician assistants.

Who provides the care at Community Clinic at Walgreens?

Community Clinic at Walgreens is staffed by board-certified family nurse practitioners and physician assistants.

Community Clinic at Walgreens is operated by Community Health Network. The healthcare providers at Community Clinic at Walgreens are employed, contracted or affiliated with Community Health Network or one of its subsidiaries. The healthcare providers are not employees, associates and/or agents of, or supervised by, Walgreen Co. or any Walgreens subsidiary or affiliated company.

What is a family nurse practitioner?

Family nurse practitioners are nurses with advanced education and training who can diagnose and treat a wide range of health issues for both adults and children including writing prescriptions, as needed. These providers must first complete the education and training necessary to be a registered nurse and then go on to earn a master's or doctorate degree in advanced nursing practice.

Additionally, family nurse practitioners are required to pass a national board certification in their area of specialty. They have a thorough background in family healthcare, including pediatric training and expertise.

What is a physician assistant?

Physician assistants are healthcare providers who are licensed to practice medicine under the supervision of a physician, as determined by each state. Physician assistants perform physical exams, diagnose and treat illnesses, and write prescriptions as needed. All physician assistants have a bachelor's degree and have completed an accredited physician assistants training program.

Additionally, they must pass a national certification exam developed by the National Commission on Certification of Physician Assistants in conjunction with the National Board of Medical Examiners.

Can I talk to the healthcare provider at the clinic?

The best way to receive answers about the clinic is to contact the Connect to Care team at 855-626-7761. They can tell you about hours, locations, insurance and help you make an appointment. If you have a question related to care, our Connect to Care team members will take your phone number and have a provider return your call.

Costs and Insurance

Community Clinic at Walgreens is a participating provider in many insurance plans. We also offer affordable prices for patients not paying with insurance.

How much does a visit cost and what payment options do you accept?

Community Clinic at Walgreens accepts cash and most major credit cards. Personal checks are not accepted.

For those who wish to pay retail prices at time of service, please visit our Services & Pricing section for the most current retail pricing.

Insurance

Community Clinic at Walgreens is a participating provider in many insurance plans. However, we recommend contacting your insurance company before your visit to make sure we're in network and to verify coverage for the specific service you're seeking.

We offer price estimates to help patients understand their out-of-pocket costs via our Central Pricing Office at 317-355-9279. Certain insurance plans may not cover all of our services or may have specific referral requirements. The co-payment for your specific plan will be collected during your visit. Please have a hard copy of your insurance card, proof of ID, and a valid form of payment at time of service.

There may be an outstanding amount due after our bill is processed by your insurance company. Based on your insurance plan and medical benefit, you could be responsible for charges beyond the amount paid at the time of service for things like your deductible, co-insurance or services not included in your benefit.

Paying without insurance?

Retail pricing is available if you do not have a plan we currently accept. Or, if you have not met your deductible at the time of service and you elect to waive your benefits to pay retail prices, you will be unable to later also submit your claim to insurance for reimbursement.

If you are uninsured, please speak to a provider to learn more about the payment options available to you.

*The self-pay option offered by Community Clinic at Walgreens is not available to individuals with insurance coverage through governmental payers including the federal Medicare program, TRICARE (formerly the Civilian Health and Medical Program of the Uniformed Services), the Indiana Medicaid Program, the Medicaid program of any other state, and each other federal health care program (as defined in 42 U.S.C. § 1320a-7b(f)).

What if I have Medicaid or Medicare?

Please call 855-626-7761 prior to your clinic visit to confirm the services you are seeking are in network and available in our Community Clinic at Walgreens locations.