Service Desk Analyst

Job Ref
Professional & Business Support
Job Family
Information Technology
IT Service Desk
Shadeland Station

Shadeland Ave
Indianapolis, IN 46256
United States

Day Job
7:00am - 4:00pm
Monday - Friday
Job Duties
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • This position is required to perform all Service Desk functions including, but not limited to, answering calls, creating help tickets, assisting callers with issues, documenting those issues, and re-routing calls and tickets as applicable.


Two years customer service experience or experience providing technical support to end users.

High School Diploma or GED.


  • Strong technical skills and the ability to learn and apply new technologies.
  • Operation or process-oriented approach to tasks – complete tasks in a consistent, reliable, repeatable manner.
  • Follow established policies.
  • Ability to work under pressure.
  • Desire to be helpful in ANY situation.
  • Demonstrate the ability to operate effectively.
  • Has knowledge of commonly-used concepts, practices, and procedures within the Service Desk or Help Desk field.

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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