Patient Svc Rep Coord

Job Ref
Administrative & General Support
Job Family
Administrative / Secretarial
Clinic DO
Community Physician Network, Family Medicine Residency

533 E County Line Rd
Suite 101
Greenwood, IN 46143
United States

Day Job
8:00am - 5:00pm
Job Location

The Patient Service Representative Coordinator position is located in Greenwood, Indiana.

Job Duties

•.Coordinate the activities of the Front Office staff assuring smooth patient check-in and check-out
• Train new and existing staff members on front office procedures, and work with staff to develop knowledge of insurance protocol
•Answer and triage incoming telephone calls. Responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary
• Verifies insurance coverage, plan benefits coverage, signed insurance assignments, release of information signature, pre-certification information
• Inventories and restocks office supplies after approval by Office Manager


One year previous clerical experience with a good understanding of insurance, plus previous work experience in a physician office or medical related position, and knowledge of medical terminology preferred


High school diploma or GED equivalent.


• Demonstrated oral communication skills needed to develop patient rapport
• Written communication skills necessary for charting and documentation
• Demonstrated ability in handling patient confidentiality
•Ability to work with peers in a team situation, follow specific directions and create a positive work environment
• Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served
• Demonstrate a functional and technical understanding of applicable scheduling and billing software, intranet and Internet usage, Excel/ Word software, E-mail usage and Web-based applications


Administrative, medical office, front office

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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