Patient Insurance Rep

Job Ref
Administrative & General Support
Job Family
Administrative / Secretarial
Utilization Review
Castleway / Castleton Office Park

Castleway Drive
Indianapolis, IN 46250
United States

Day Job
8:30am - 5:00pm, occasional weekends
Job Location

The Patient Insurance Representative position is located in Indianapolis, Indiana

Job Duties

• The Patient Insurance Representative is responsible for ensuring timely verification of insurance coverage, notification of admission, and authorization provided to hospital for services provided
• The representative will promote financial viability and mitigate risk of financial liability for the network by collecting and verifying insurance demographics, securing prior authorizations, and/or pre notifications, and by working collaboratively with payers and members of the multidisciplinary team to ensure that required information is provided to the payers
• The representative will handle all interactions with the highest level of professionalism and personal attention while achieving maximum customer/patient satisfaction 


• Three to five years of previous experience preferred
• Two years of experience in a healthcare setting preferred 


• High school diploma or GED equivalent
• Associate’s Degree preferred


• Ability to work well under pressure in a fast paced environment
• Strong relationship skills
• Excellent verbal and written communication skills, including professional one-on-one interactions and phone skills
• Ability to multi-task, have attention to detail, strong organizational skills, and be a team player
• Excellent critical thinking skills 
• Proficient in data entry with multiple software application usage
• Resourceful, creative thinker, ensuring timely resolution of patient/team/customer needs
• Flexibility and adaptability
• Ability to hear phone communications and respond verbally
• Excellent time management skills and ability to work efficiently


Insurance verification, prior authorization, case management 

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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