Patient Financial Representative

Job Ref
Administrative & General Support
Job Family
Customer Service
Central Business Office

6435 Castleway W Drive
Indianapolis, IN 46250
United States

Day Job
9:30am - 6:00pm
Job Location

The Patient Financial Representative position is located in Indianapolis, Indiana

Job Duties

• The Patient Financial Representative position is designed to provide and ensure that all collection efforts have been reviewed
• Reviews all previous collection efforts made by Revenue Cycle Billing and Client Services to ensure all efforts have been exhausted in order for collection
• Reviews all accounts to determine eligibility for any additional aid


Three years of experience in a healthcare office environment. Financial and insurance billing experience preferred


High school diploma or GED equivalent


• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to interact professionally with all customers
• Supports an environment of team work
• Ability to work independently
• Knowledge of ICD-9, ICD-10, and CPT
• Accurate and quick data entry skills
• Working knowledge of revenue cycle computer systems including Excel, Word, and Outlook
• Strong math aptitude and critical thinking skills
• Detail oriented
• Ability to perform in a fast paced environment
• Maintains patient confidentiality and documentation in appropriate manner for easy follow-up


Patient Financial Representative, collections, patient accounts

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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