Patient Account Resolution Representative

Job Ref
Administrative & General Support
Job Family
Customer Service
Revenue Cycle-HB EPIC
Castleway / Castleton Office Park

Castleway Drive
Indianapolis, IN 46250
United States

Day Job
9:30am - 6:00pm

Job Location

The Patient Account Resolution Representative position is located in the Castleton area of Indianapolis, Indiana

Job Duties

• The Patient Account Resolution Representative position is responsible for answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution
• Primary functions include attentively listening, researching, educating and resolving billing inquires as efficiently and accurately as possible to ensure patient satisfaction
• Maintains patient confidentiality and documentation appropriately for easy follow up
• This role supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally


• One year of call center experience strongly preferred 
• Healthcare, insurance, medical billing and/or reimbursement experience preferred


• High school diploma or GED equivalent


• Strong written and verbal communication skills
• Strong interpersonal skills
• Supports an environment of teamwork
• Ability to interact professionally with all customers
• Working knowledge of Revenue Cycle process 
• Working knowledge of Microsoft Office Suite products, including but not limited to Excel, Outlook, PowerPoint, and Word
• Ability to research, troubleshoot, and de-escalate patient billing concerns
• Working math aptitude and critical thinking skills
• Detailed oriented
• Ability to perform in a fast paced environment
• Maintains patient confidentiality and documentation appropriately for easy follow-up


Patient Account Resolution Representative, Account Resolution, Billing, Billing Representative, Call Center, Client Services, Client Services Representative, Customer Service Representative, Patient Accounts, Patient Account Representative

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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