Patient Account Representative

Job Ref
Administrative & General Support
Job Family
Billing & Coding
Home Health Fishers

9894 E 121st Street
Fishers, IN 46038
United States

Day Job
8:00am - 5:00pm
Job Location

The Patient Account Representative position is located in Fishers, Indiana

Job Duties

• The Patient Account Representative is responsible for conducting intakes and completing insurance verifications and authorizations for government and non-government payers
• Initiates the completes accurate Home Infusion patient intake information to enter in the appropriate management system
• Receives inbound phone calls from patients and referral sources with the intent to resolve the callers needs immediately in a pleasant, professional manner
• Responsible for reviewing insurance information for accuracy and completeness


• 2 years or more years’ experience in hospital billing and/or physician healthcare claims within a medium to large health care system
• Must be knowledgeable regarding payer billing guidelines and hospital and physician claim form billing requirements
• Experience working with Medicare, Medicaid and other insurance carriers for HME, home care, hospice and/or home infusion preferred


High school diploma or GED equivalent


• Good communication skills
• Strong interpersonal skills
• Ability to multi-task
• Supports an environment of team work
• Ability to interpret payer contracts to determine expected reimbursement
• Must be able to work well in a fast paced environment and be able to adapt and learn quickly


Patient Account Representative, benefit eligibility, authorizations

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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