Patient Account Rep - Scheduling/Pre-Registration and Authorizations

Job Ref
Administrative & General Support
Job Family
Billing & Coding
Surg Center CBO
VEI Central Business Office

10194 Crosspoint Blvd
Indianapolis, IN 46256
United States

Day Job
7:30am - 4:00pm
Job Location

The Patient Account Representative position is located in Indianapolis, Indiana

Job Duties

• The Patient Account Representative will be responsible for scheduling and pre-registration for Imaging Services
• Responsible for obtaining the necessary authorization prior to medical procedures
• Collecting and verifying patient and insurance demographics, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient


• Two (2) or more years of experience in hospital or physician healthcare customer service, patient access, claims, collections or billing within a medium to large healthcare system
• Prior MRI/CT Scan/Imaging experience preferred
• Epic experience preferred


High school diploma or GED equivalent

• Strong computer, telephone, customer service and communication skills
• Thorough understanding of medical insurance reimbursement and payment methodology and insurance company interaction are required
• Must be able to multitask and work in a fast paced environment

Additional Information

This position will be located at the VEI Central Business Office, 10194 Crosspoint Blvd, Suite 400, Indianapolis, IN 46256


Scheduling, Pre-Registration, Authorizations, Patient Accounts

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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