Patient Account Rep - Referral/Customer Service

Job Ref
Administrative & General Support
Job Family
Customer Service
Revenue Cycle - Home Health
Home Health Fishers

9894 E 121st Street
Fishers, IN 46038
United States

Day Job
8:00am - 5:00pm
Job Location

The Patient Account Representative position is located in Fishers, Indiana

Job Duties

• Responsible for accurately collecting data used by the Insurance Specialist to complete insurance verification and pre-certification with government and non-government payers
• Initiates and completes accurate Home Medical Equipment patient intake information data entry in appropriate practice management system
• Arranges for set-up of equipment with patients/families and assists/educates walk-in customers
• Accepts inbound phone calls from patients and referral sources within a specific response to call time frame and with the intent to resolve the caller’s needs immediately in a pleasant professional manner
• Utilizes excellent phone etiquette at all times
• Checks and responds to voice mail, phone messages and email messages routinely in a timely and appropriate manner
• Responsible to complete all assigned functions completely, accurately and timely prior to forwarding documents for billing
• Responsible to meet assigned departmental and individual targets
• Works cooperatively with the Home Medical Equipment dispatch office to assure we are meeting delivery expectations
• Generates HME tickets used for delivery and pick-up of equipment


• Two years of medical billing experience required
• Prior experience with referral processing strongly preferred


High school diploma or GED equivalent


• Knowledge of home medical equipment and health care
• Strong organizational and problem solving skills
• Strong communication skills
• Supports an environment of team work


Patient Account Representative, billing, home health, healthcare, insurance verification, pre-certification, customer service, HME

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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