Patient Account Rep - Insurance Verification

Job Ref
Administrative & General Support
Job Family
Billing & Coding
Revenue Cycle - Home Health
Home Health Fishers

9894 E 121st Street
Fishers, IN 46038
United States

Day Job
8:00am - 5:00pm
Job Location

The Patient Account Representative position is located in Fishers, Indiana

Job Duties

• Responsible for verifying patient insurance benefits within a timeframe defined by the departmental collection process and flow
• Monitors expiring authorizations to assure new authorization are obtained in a timely manner
• Initiates phone calls to insurance companies to determine the extent of coverage, authorization and/or pre-certification requirements, other limitations or co-payment provisions and whether any staff follow-up is needed
• Demonstrates good understanding of and compliance with Medicare, Medicaid and insurance carriers for HME rules and regulations along with knowledge of insurance companies’ procedures
• Continues to stay informed of any changes in regulations or statutes that could impact reimbursement
• Reviews insurance information loaded into the practice management system for accuracy and completeness. Identifies and/or rectifies problems if needed
• Enters all benefit and authorization information & documents all conversations w/ payer representatives into appropriate practice management system accurately, completely and in a timely manner


• Two years of medical billing experience required
• Prior experience with insurance verification strongly preferred


High school diploma or GED equivalent


• Knowledge of Medicare, Medicaid and third party payer guidelines
• Knowledge of home medical equipment and health care
• Strong organizational and problem solving skills
• Strong communication skills
• Supports an environment of team work


Patient Account Representative, billing, home health, healthcare, Insurance verification

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

Similar Jobs

Search Careers at Community