Patient Account Customer Service Representative

Job Ref
Administrative & General Support
Job Family
Customer Service
Central Business Office

6435 Castleway W Drive
Indianapolis, IN 46250
United States

Day Job
9:30am - 6:00pm
Job Location

The Patient Account Customer Service Representative position is located in Indianapolis, Indiana

Job Duties

• The Patient Account Customer Service Representative position is in a call center environment and is responsible for performing customer service functions from the point of initial contact through and including the account resolution
• Primary functions are to answer all customer service inquiries as quickly and accurately as possible to ensure customer satisfaction
• Maintains patient confidentiality and documentation in an appropriate manner for easy follow up
• This role supports the mission and values of the organization by maintaining positive and productive customer service relations both internally and externally


One year of call center experience, with a focus on customer service; billing and reimbursement experience preferred


High school diploma or GED equivalent


• Excellent written and verbal communication skills
• Ability to interact professionally with all customers
• Working knowledge of revenue cycle computer systems including Excel
• Explains quality of care and patient billing issues
• Maintains patient confidentiality and documentation in appropriate manner for easy follow-up
• Refers customer issues to appropriate team for resolution


Patient Accounts, account resolution, client services, customer service representative, call center

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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