Patient Access Representative

Job Ref
Administrative & General Support
Job Family
Administrative / Secretarial
Back Office Mgmt
Community Endoscopy Center

8315 East 56th St.
Indianapolis, IN 46216
United States

Day Job
9:00am - 5:30pm
Job Location

The Patient Access Representative position is located in Indianapolis, Indiana

Job Duties

• Primary functions include front desk registration, answering incoming calls and scheduling of procedures; manages workqueues, with additional office duties as assigned (chart preparation, charge posting, scanning/indexing medical records, etc.)
• Collecting and verifying patient and insurance demographics, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient


Two years of customer service or healthcare office setting preferred


High school diploma or GED equivalent


• Ability to work with all types of patients
• Excellent verbal and written communication including professional one-on-one interactions and phone skills
• Ability to multi-task, have attention to detail, strong organization skills, and a team player
• Excellent critical thinking skills
• Proficient in data entry with multiple software application usage
• Resourceful out-of-the box thinker, ensuring timely resolution of patient needs
• Maintains professional demeanor in every level of communications whether inter-department, customer, peer, or leadership

Additional Information

This position will be located at Community Endoscopy Center, 8315 E. 56th Street, Indianapolis, IN 46216


Registration, Administrative, Patient Access, Workqueue, Epic, Endoscopy

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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