Patient Access Representative

Job Ref
Administrative & General Support
Job Family
Customer Service
Centralized Scheduling
Castleway / Castleton Office Park

Castleway Drive
Indianapolis, IN 46250
United States

Day Job
8:30am - 5:00pm
Job Location

The Patient Access Representative position is located in Indianapolis, Indiana

Job Duties

• The Patient Access Representative will be responsible for answering phone calls in a patient-focused manner
• Primary functions include, focusing on interpersonal skills, data collection, and the ability to assess situations and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital
• Collecting and verifying patient and insurance demographics, scheduling appointments, collection of co-pay and deposits prior to services.
• Responsible for obtaining the necessary prior authorization/pre-certification prior to medical procedures


• Two years of experience in a healthcare office or call center setting preferred
• General working knowledge of healthcare insurance prior authorizations with strong customer service skills required


High school diploma or GED equivalent
Associate’s Degree preferred


• Ability to work with all types of patients
• Excellent verbal and written communication including professional one-on-one interactions and phone skills
• Bilingual a plus
• Ability to multi-task, have attention to detail, strong organization skills, and a team player
• Excellent critical thinking skills
• Proficient in data entry with multiple software application usage
• Resourceful out-of-the box thinker, ensuring timely resolution of patient needs
• Maintains professional demeanor in every level of communications whether inter-department, customer, peer, or leadership


Must pass pre-hire testing:
• Math (85%)
• Customer Service Testing (85%)
• Data Entry Alpha/Numeric (5500kph)

Additional Information
This position will work from home after the initial training period 


Scheduling, Administrative, Insurance Verification, Authorization, Patient Access

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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