Patient Access Representative

Job Ref
Administrative & General Support
Job Family
Community Hospital North

7150 Clearvista Drive
Indianapolis, US-IN 46256
United States

Day Job
10:00am - 6:30pm
Location  The Patient Access Representative position is located on the Northside of Indianapolis, IN.


  • This position exists to ensure timely new patient access to provider services
  • The incumbent will handle all patient and provider referral interactions with the highest level of professionalism and personal attention while achieving maximum customer satisfaction
  • Strong interpersonal skills, accurate data collection, ability to identify available resources, & match the patient and/or referring provider to an accessible solution is necessary to achieve excellence in customer service
  • Collecting and verifying patient and insurance demographics, identifying patient preferences, and assisting patients and/or providers by scheduling appointments in a timely manner are key functions of this role
One year of experience in a healthcare setting using computerized scheduling software. Previous call center experience preferred.

High school diploma or GED equivalent required

  • Excellent phone communication skills; Bilingual a plus
  • Strong listening and communication skills
  • Ability to work well under pressure in a fast paced contact center environment
  • Ability to multi-task, have attention to detail, strong organization skills, and a team player
  • Excellent critical thinking skills with ability to independently resolve problems
  • Demonstrates a functional and technical understanding of applicable scheduling software and use of medical record technology
  • Willing to work to resolve customer need despite limitations in resource available
Additional Information
Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

  • Answer, triage and process requests for new patient appointments with primary and specialty providers in a timely manner, making sure that all appointments are made with respect to patient preferences, & insurance plan (where appropriate)
  • Works with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experience
  • Ensures that all scheduled appointments/referrals are appropriately documented to include accurate insurance and patient demographics
  • Responsible to efficiently expedite the highest number of requests without compromising an exceptional customer experience
  • Promotes cooperation and helpful behaviors towards all. Shares ideas and participates in performance improvement related activities
  • Maintains professional demeanor in every level of communication whether inter-department, customer, peer, or leadership

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana’s leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor’s offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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