Outcomes and Performance Manager

Job Ref
Professional & Business Support
Job Family
Healthcare Administration
Network Administration

7300 Shadeland Ave
Indianapolis, IN 46256
United States

Day Job
Mon through Fri, 8am to 5pm
Job Location
The Outcomes and Performance Manager is located in Indianapolis, Indiana.

Job Duties

  • The Outcomes and Performance Manager leads multidisciplinary teams to support the strategic goals of Community Health Network 
  • Demonstrates The Way We Improve, with improvement methodology to reduce unnecessary clinical variation while supporting clinical and non-clinical team members in cultivating positive patient experiences, leading by appropriate care, and driving outcomes
  • Engages interdisciplinary teams in standardization of practices
  • Promotes compliance with regulatory standards and works with teams to develop practices that are relevant and compliant
  • Facilitates project teams as well as organizational department efforts to improve systems and process within CHNw

  • Three (3) years of healthcare experience required
  • Five (5) to ten (10) years in a clinical capacity preferred or relevant experience in non-clinical position
  • Demonstrated knowledge of performance improvement and/or project management experience required


  • Bachelor’s Degree in healthcare field required
  • Master’s degree preferred or clinical experience commensurate with advanced degree
  • ASQ Black Belt certification required within 2 years 
  • PMP preferred or PMP eligible within six (6) months of hire

  • Knowledge of and ability to apply quality/performance improvement philosophy, principles and technology
  • Ability to analyze complex data sets, utilizing clinical criteria resulting from database queries, in order to identify patterns and trends
  • Self-directed, strong self-awareness  and is confident in addressing difficult discussions
  • Oriented to detail, takes initiative
  • Proficient in computerized databases, spreadsheets and other software programs
  • Possess knowledge of Quality Improvement functions
  • Microsoft Office (Excel, PowerPoint, Word, Visio)
  • General knowledge and experience in project management
  • Excellent communication, relationship, and analytical skills
  • Adaptable to complex team environments, ability to facilitate and educate teams
  • Strong presentation skills

Outcomes, performance, initiatives, PMP, ASQ Black Belt, excellence, leadership, training, multidisciplinary teams, community, hospital
Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana's leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor's offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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