Guest Services Rep Lead

Job Ref
Administrative & General Support
Healthplex Sports Club

3660 Guion Road
Indianapolis, US-IN 46222
United States

Facility Hours;
M-F 5:15 am-10:00 pm and Sat and Sun 7:00 am-8:00 pm;
This position is for at least Friday Night, a shift on Saturday and a shift on Sunday and other days as needed.
Job Location 
The Guest Services Representative Lead position is located on the west side of Indianapolis, Indiana

Job Duties 
  • The Guest Services Representative Lead processes each member’s entry by following the Member Check-In Policy
  • Answer telephones and process the registration and payment of programs provided for both members and non-members 
  • Maintain the Front Desk area in a neat and organized fashion
  • Establish a good rapport with members and be able to address as many as possible on a first name basis 
  • Process Pro shop purchases and have knowledge of the prices of items and appropriate discounts
  • Enforce club policies and call upon the Manager when there are issues
  • Other duties as assigned
  • Customer service experience required
  • Cash handling
Minimum high school; some college is preferred

  • Must be able to operate computer system quickly and accurately, and be able to process payments
  • Stand for long periods of time
  • Phone etiquette must provide the caller with confidence in the service excellence of the club
Must maintain a current Heartsaver CPR and AED certification

Keywords Cashier, Front Desk, Service Desk, Customer Service

Ranked among the nation's most integrated healthcare systems, Community Health Network is Central Indiana’s leader in providing convenient access to exceptional healthcare services, where and when patients need them – in hospitals, health pavilions and doctor’s offices, as well as workplaces, schools and homes. Exceptional care, simply delivered.

Community is a non-profit health system that is deeply committed to the communities we serve with more than 200 sites of care and affiliates throughout Central Indiana. Guided by our PRIIDE Values – Patients First, Relationships, Integrity, Innovation, Dedication and Excellence – our team of caregivers is committed to providing an exceptional experience with every life we touch.

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