Customer Service Representative

Job Ref
Administrative & General Support
Job Family
Customer Service
Revenue Cycle-HB EPIC
Castleway / Castleton Office Park

Castleway Drive
Indianapolis, IN 46250
United States

Day Job
9:30am - 6:00pm
Are you looking for a career rather than a job? A place that fosters career growth that gives you opportunities for success and recognition for your work.

Then you should check out Community Health Network. We have excellent customer service opportunities located on the northeast side of Indianapolis available right now!

The Career

Customer Service Representatives at Community Health Network are committed to providing patient-centered care and outstanding service, delivered with respect and compassion. 

We believe that an outstanding and memorable healthcare experience begins before a patient ever sets foot in one of our care sites. The Customer Service Representative is Community’s best first impression, as they are responsible for performing customer service functions from the patient’s initial point of contact through and including account resolution. 

The Customer Service Representatives navigates our patients through the network while answering a variety of customer service inquiries. For example, they may help a patient obtain information on medical services, work through a billing question or give a patient directions to one of our many locations, as quickly and accurately as possible.

We believe patients deserve to be treated like family; with dignity and respect. At Community, our Customer Service Representatives understand that confidentiality is the ultimate trust. 

We are committed to holistic care, addressing the needs of body, mind and spirit, because we know that is the key to helping our patients achieve better health.

The Skills

If you meet the following requirements, we would love to learn more about you! 

Apply today for consideration!

• High School Diploma or GED equivalent
• Previous customer service experience is greatly appreciated
• Availability to work from 9:30am - 6:00pm, Monday - Friday
• Ability to work in a call center environment
• Basic computer skills
• Excellent verbal and written communication skills
• Ability to learn our Electronic Medical Record system (Epic)
• Previous experience in Revenue Cycle, healthcare billing or issue resolution is preferred

A recruiter will contact qualified applicants to discuss the specific opportunities available.

Talk about a great professional career growth opportunity!

Community Health Network offers a unique employment package that encompasses not only your day-to-day job, but also your career. We are passionate about your development and work-life balance. 

From paid training opportunities to ample time off, here are just some of the benefits you can expect while working for Community Health Network:

• Competitive compensation
• State of the ART Technology, procedures and cutting edge research
• Outstanding opportunities for career growth, paid education, professional credentialing and advancement
• Unwavering support from an award-winning team of health care professionals and clinicians
• Leadership that understands, is passionate and cares about your work-life balance
• 401k Benefits
• PTO (paid-time-off)
• Flexible full-time, part-time and PRN positions

Everything we do enhances and elevates the healthcare experience. It is also an opportunity to be recognized for your skills, knowledge and experience, as well as your ability to make a difference…one patient at a time.

Our commitment to recruiting the brightest is one reason we rank among the top 20 integrated healthcare networks in the nation.

We know that putting patients first means having highly skilled healthcare professionals in all of the communities we serve. By working together, Community Healthcare Network professionals play a vital role in helping create optimal outcomes for our patients.

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