Clinical Support Services Manager, RN

Job Ref
Professional & Business Support
Job Family
Healthcare Administration
CPN Patient Access
Health Pavilion Fishers

13050 Parkside Drive
Fishers, IN 46038
United States

Day Job
Monday - Friday
8:00am - 5:00pm
Job Location
The Clinical Support Services Manager, RN, position is located in Fishers, Indiana.

Job Duties
The Clinical Support Services Manager sets priorities and guides the operations in achieving targets set by leadership as well as achieving best practice in accordance with industry standards.

The Office of Ambulatory Access Solutions is a team of both clinical and non-clinical caregivers who are responsible for collaborating with practices to optimize access to care and reduce friction for patients navigating the health system. This role will champion and provide guidance for the on-going development, advancement and optimization of clinical systems and technology that impact patient care and business operations throughout the system.

Two (2) years of clinical practice experience with familiarity with EHR scheduling required.

Two (2) years management experience, in a call center/central support department or practice environment using call technology required.

Project management experience preferred.

Bachelor’s Degree in Nursing Required.

Active license as a Registered Nurse by the State of Indiana.

  • Possess exceptional customer service skills
  • Demonstrated clinical experience and leadership
  • Ability to navigate an EMR system. Completion of Epic training classes, with completion of certification being preferred.
  • Strong understanding of clinical workflow in inpatient, procedural, emergency department and/or outpatient settings, has an interest in clinical information systems as well as outcomes measurement
  • Ability to lead multidisciplinary teams of clinicians and non-clinical staff in a call center environment
  • Strong project management skills
  • Knowledge of healthcare reform, applicable regulatory requirements and current and emerging best practices relative to those areas
Additional Information

Community Health Network embraces a servant leadership philosophy by putting the needs of patients, employees, and the community above their own. We strongly believe to provide exceptional healthcare services we need exceptional leaders. A Community leader humbly puts the needs of others first and provides focus and direction to those they have the privilege of leading. They demonstrate compassion in all interactions and are deeply invested in the growth and development of others.

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