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Information for patients at Community Westview Hospital

Patient handbook

The following information is just an overview of what information appears in your Patient Guide. You will be supplied a comprehensive, printed Patient Guide when you are admitted to the hospital.

Overview

We are very pleased that you have chosen Community Westview Hospital for your healthcare. This handbook has been designed especially for you to use as a guide during your hospital visit. An array of information has been included about our campus and all available services.

If you need assistance or encounter any unexpected problems during your hospital stay, please contact the nursing supervisor at 7290.

Programs and services

Community Westview has all private rooms in a wooded, serene setting on the west side of Indianapolis. Our physicians and staff take a thorough, personalized approach to your health care needs. Our osteopathic approach means we treat you as a whole person and assess your entire lifestyle. Westview provides the convenience of free, convenient parking and a full range of ancillary services.

Community Westview offers specialized medical and surgical services, including:

  • 24-hour emergency services
  • Advanced Wound Center
  • Dialysis unit
  • Intensive care unit
  • Inpatient and outpatient rehabilitation services
  • Medical/surgical nursing unit
  • Oncology care
  • Osteopathic manipulation treatment
  • Sleep Lab

Community Westview Hospital is part of a continuum of care that also includes Community Healthplex Sports Club, Community Westview Medical Foundation and Community Westview Physicians.

Guidelines for all patients

When Not in Your Room

  • Please be sure to always wear shoes and a robe when you go out into the hall.
  • If you leave the unit, please let a staff member at the nurse’s station know where you are going.
  • Patients with heart monitors must not leave their unit except for needed test. The heart monitoring equipment will not work if the patient is too far from the nurses’ station.

Baths
Baths are given throughout the day in accordance with the bath schedule. As your nurse if special consideration or change in bath time is needed.

Bed Linens
Patient’s bed linens are routinely changed every 2 days unless they become soiled.

Equipment
Your nurse is responsible for all of the equipment your doctor uses to monitor you progress. If you have any problems or concerns about any of the equipment, please ask your nurse. Do not attempt to adjust I.V.’s, monitors or other equipment by yourself.

Hospital Staff
You will receive care from a variety of nursing staff throughout your stay.

  • A registered nurse (R.N.) provides you with professional nursing care, including coordination and evaluation of your care, patient and family information, discharge planning, administering medications and starting intravenous fluids and blood products.
  • A licensed practical nurse (L.P.N) provides you with technical nursing care, including assessments of your condition, providing treatments and wound care, administering medications and starting intravenous fluids.
  • A certified nursing assistant (C.N.A.) under the supervision of a nurse, provides routine care, such as walking with you, transporting or positioning you, making beds, taking vital signs, assisting you at meals, obtaining specimens, giving baths, etc.
  • A unit secretary performs a variety of clerical and receptionist duties under the supervision of an R.N.
  • We strive to bring together the combined expertise of many specialists. We work very closely with many other healthcare professionals to coordinate your care.

While the above staff is responsible for providing you with your overall care as ordered by your physician, the management of the Medical/Surgical nursing unit is directed by the following:

  • A charge nurse who manages the unit and staff for a 12-hour shift.
  • A nurse manager who has overall round-the-clock responsibility for all aspects of patient care provided on the nursing unit.
  • The house supervisor who has responsibility for the overall operation of the hospital during the hours that administration is unavailable.

It may be necessary for a variety of other hospital staff to visit you to perform tests or gather information necessary for your treatment. This most often will involve staff from dietary, social services, laboratory, pharmacy, physical therapy, radiology or respiratory.

These hospital employees are expected to introduce themselves to you and explain the reason for their visit. All tests are done only in response to your physician’s orders and the results of tests will be interpreted by your physician.

Bedside Controls
Each patient bed is equipped with a bedside remote to adjust the bed, to summon a nurse, to control lighting and to control the television. The nursing staff will instruct you on how to use the bedside controls.

Vital Signs
Your nurse may wake you during the night to take your blood pressure, temperature of monitor other vital signs. Although it may be inconvenient, monitoring vital signs is an important part of your recovery because it provides your doctor with information on your progress.

For Your Safety
Your safety is our top concern. You are in unfamiliar surroundings and by following these guidelines, you can help us protect you and your valuables. A picture identification badge is worn by all Community Westview Hospital employees.

Speak Up
Taking part in the decisions about your health care can make your care at Community Westview a more positive experience and improve your health care results. Here are a few simple tips on how you can participate in your care.

  1. Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
  2. Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medication. Don’t assume anything.
  3. Educate yourself about your diagnosis, the medical tests you’re undergoing and your treatment plan. As your doctor or nurse for information.

Identification Bands
The band placed on your wrist at admission is our way to make sure the hospital staff knows who you are. Wear this band at all times until you are released from Community Westview Hospital. If the band comes off during a procedure, tell your nurse.

Your Valuable Possessions
We strongly urge you to leave your valuable possessions at home, or you may leave your valuables with the admitting department and we will lock them in a safe unit. The hospital cannot be responsible for money or other valuables kept in your room.

Preparing for Surgery
Patients should remove all nail polish, make-up and jewelry before surgery.

No Smoking
In the interest of health, safety and the comfort of other people, smoking is not allowed anywhere on Community Westview's medical campus. Patients will be offered nicotine replacement therapy.

Plug-ins
Personal electronic appliances are not permitted unless approved by the maintenance department. Please notify your nurse if you are in need of this service.

Television Channels/Television Information
3 CBS-8 37 Golf Channel
4 WTTV-4 38 CNN
6 WIPX-63 39 USA
7 ABC-6 40 CNBC
8 The Weather Channel 41 VH1
9 Home Shopping Network 42 Bravo
10 WMCC-23 43 CMT
11 FOX 59 44 UniVision
12 NBC-13 45 ESPN 2
13 WTBU-69 46 ABC Family
14 WGN-Superstation 47 Fox Sport
15 48 ESPN Classic
16 Government Channel 49 Food Network
17 Government Channel 50 Style
18 C-Span 51 Animal Planet
19 C-Span 2 52 MSNBC
20 ETC 53 Cartoon Network
21 WFYI PBS 54 Court TV
22 WHBM-40 55 History Channel
23 TBS 56 TLC
24 Spike 57 Hallmark
25 Comedy Central 58 E! Entertainment
26 Headline News 59 Fox News
27 AMC 60 Sky-Trak Weather
28 QVC 61 Travel Channel
29 Lifetime 62 Speed Vision
30 NICK 64
31 MTV 65 RTV-6
32 BET 66 TV Land
33 Discovery Channel 67
34 A&E 68 SCIFI
35 TNT 98 ETC
36 ESPN 99 IMCs

Telephone Information
Telephone Service is available in most patient rooms. Patients may receive calls from 7 a.m. to 10 p.m. Outgoing calls may be made at any time.

  • To make a call outside of the hospital, dial 9, wait for a dial tone, and then dial the number.
  • Long-distance calls must be charged to a credit card or outside number, or placed collect.
  • For calls to extensions within the hospital simply dial the last four digits of the telephone number.

Nursing Supervisor – 7290
Hospital Operator – “0”
Hospital Administration – 7288
Food Services – 7270
Gift Shop – 7140
Lost and Found – 7245
Business Office – 7196
Volunteer Services – 7390

Note: If you experience telephone or television trouble, call ext. 7100.

General guidelines for visitors

We welcome your visitors and understand how important family and loved ones are to the healing and support process when you’re in the hospital. To allow proper rest for our patients, however, please follow these guidelines:

  • In order to promote a healing atmosphere, we ask that our visitors help us maintain a quiet atmosphere during their visits.
  • Community Westview Hospital is a smoke-free campus. We ask that our visitors help us promote an atmosphere of wellness by refraining from smoking on hospital property.

Visiting hours

  • Medical and Surgical Unit
    Daily, 8 a.m. to 8 p.m.
    Three visitors at a time are welcome
    Children under 16 must be accompanied by an adult
  • ICU
    Two visitors are allowed 15 minute visits at 6 a.m., 11:00 a.m., 1:00 p.m., 3:00 p.m., 5:00 p.m., and 8:00 p.m.
  • Senior Care
    Two visitors at a time are welcome from 12 p.m. to 2 p.m. and 5 p.m. to 7 p.m. daily and 2 to 6 p.m. on weekends and holidays.
  • Rehab Services
    Visitors may visit as desired

Public Telephone
A public pay phone is located near the emergency room on Unit 4.

Mail and Flowers
Community Westview Hospital volunteers will deliver any mail or flowers to your room. The mailing address for patients is:

Patient Name
Community Westview Hospital
3630 N. Guion Rd.
Indianapolis, IN 46222

Mail received after you have been discharged will be forwarded to your home. Outgoing mail can be given to a volunteer or any staff member to be mailed for you. Stamps can be purchased in the gift shop.

Gift Shop
The Community Westview Hospital gift shop is owned and operated by the Community Westview Hospital Guild and staffed by hospital volunteers. Cards, gifts, sleepwear, reading materials, toiletries and other items are available. Delivery service is available by calling ext. 7140.

Wifi
Community Westview Hospital offers free wifi to patients, families and visitors.

Newspapers
Newspapers are available in a coin-operated machines at the hospital’s ER/Admitting entrance.

Housekeeping
We want your environment to be as clean as possible. If you have any problems with the cleanliness of your room, ask nursing personnel to contact housekeeping for you or you can call ext. 7365.

Meals
Your meal trays have been specifically prepared for you based on your physician’s orders. Special diets are often used to speed recovery. Patients may select their menu each morning. A menu will be dropped off between 8:00 a.m. and 8:30 a.m. A diet clerk is available to assist you. Patients on liquid and pureed diets do not receive menus to select. You may call room service to report food preferences, if desired.

Patient meals are served at:

Breakfast – Breakfast 7:45 a.m. to 8:15 a.m.
Lunch – 11:45 a.m. to 12:15 p.m.
Dinner – 5:00 p.m. to 5:30 p.m.

Hospital food doesn’t always taste the same as your home-cooked meals. Sometimes the seasonings may vary or taste buds change due to your illness and/or your medications.

Please remember that hospital food is part of your treatment. However, we do believe that our food is the best hospital food in town. If you are not satisfied with your meal in some way, please call room service at ext. 7270 for immediate assistance.

Food service can assist you at the following extensions:

Room Service – 7270
Dietitians – 7271
Chef – 7269

Cafeteria Service
Visitors are welcome to eat in the hospital cafeteria during the following times:

Breakfast – 6:30 a.m. to 10:00 a.m.
Lunch – 11:00 a.m. to 1:00 p.m.
Dinner – 4:45 p.m. to 6:15 p.m.

Note: On Saturday and Sunday, the cafeteria is not open for breakfast.

Vending Areas
A vending area is available to purchase snacks, sandwiches and drinks and is located near the entrance to Unit 4. A machine that changes $1 and $5 bills is also available in this area. Patients should have their doctor’s permission to visit the vending area.

Spiritual Care
Sometimes being in the hospital can make people feel uncertain or frightened. You might find comfort in talking to someone about your feelings. If you would like the services of our chaplain, ask a member of our nursing staff to contact our chaplain. Cady Chapel, located near Unit 1, is open to patients and visitors for quiet meditation and prayer.

Notary Public
Community Westview Hospital offers certified notary public services, free of charge as schedules permit. Please contact your nurse or social worker for assistance in locating a notary public.

Social Services
Social services are available tot help you and your family cope with your illness during your stay at Community Westview Hospital. Please contact a member of our nursing staff if you have an interest in this service.

Patient Representatives
Community Westview is proud of its commitment to high-quality care. Our volunteer patient representatives are trained to help you with problems and concerns that come up while you’re here. They can tend to special needs for you or your family. They are here to answer your questions or simply to listen. To contact a patient representative, call the Volunteer Department at ext. 7390.

Volunteer Services
Community Westview volunteers, distinguished by their teal-blue uniforms, are a special part of our team. Volunteers may be visiting your room during your stay to deliver mail, flowers and magazines or newspapers upon request. Volunteers also provide support services to the hospital staff and may enter your room based on their instructions. Community Westview Hospital volunteers are dedicated people from our community who give their time and energy to enhance your comfort and well-being. For more information on volunteer services, call Betty Orr at ext. 7390.

Lost and Found
If you or a visitor loses an item, call the main lobby information desk at ext. 7245 or the volunteer office at ext. 7390.

Discharge Planning
When you are medically ready, your physician will write an order for your discharge from the hospital. Community Westview Hospital’s social service department is available to assist you, should continued care be needed at discharge. Together with you and your family, referrals for continued care services will be made.

You will be discharged through the emergency room entrance, so that is where your ride needs to park to pick you up.

Several things will need to be completed prior to your actual leaving the hospital, including preparation of your discharge instructions and prescriptions. Because of the individuality of each patient’s discharge needs, your doctor will keep you informed of how long the process is expected to take. This way, you can make arrangements for your transportation accordingly. Any questions should be directed to your nurse and/or social services.

Care-Ring Callers
Trained hospital volunteers telephone each discharged patient to ask about their level of satisfaction with our patient services. This is your opportunity to express your opinions concerning your recent stay at Community Westview Hospital.

Hospital costs

An itemized copy of your hospital bill will be sent to your insurance company shortly after your release. A copy of your bill will also be sent to you if you request it.

  • Questions about the bill – You have the right to examine and receive an explanation of your hospital bill, regardless of your source of payment. If you have any questions or concerns about your bill while you are here or after you have been discharged from Community Westview Hospital, please call our business office at 317-920-7195, Monday through Friday from 8 a.m. to 4:30 p.m.
  • Fees for professional services – Your hospital bill does not include the fees of your doctor or charges for professional services like pathology, radiology, anesthesia and others. Each physician has his or her own billing office. If you have questions about the professional services bill, please call the telephone number printed on that bill.
  • Insurance reimbursement – If your insurance company does not pay our claim promptly, you will be asked to help get your claim processed. We will be happy to assist you as much as possible in settling your claim; however, you are ultimately responsible for your account.

A complete, printed Patient Guide will be provided for you upon admission to Community Westview Hospital.

Proud sponsors

  • Indiana Fever
  • Indianapolis Indians
  • Indiana Pacers
  • Sarah Fisher Hartman Racing
  • Indy Eleven

Health and wellness shopping

  • Home Health Medical online store for medical supplies and equipment
  • Wellspring Pharmacy
  • FigLeaf Boutique
  • Jasmine gift shop