Office of Patient Experience
We put patients first
If you have questions about your Community experience or suggestions for making it better, please contact us at PatientExperience@eCommunity.com or call 317-621-8064.
At Community Health Network, we value Patients First. We are committed to providing patient-centered care and outstanding service, delivered with respect and compassion.
We understand that health care can be complicated, that it hasn't always been easy for patients to access care or find their way around the system. We're in the midst of transforming the experience, striving to provide exceptional care that is simply delivered. It takes strong focus and a lot of hard work to revolutionize the way we operate, which is why Community has established an Office of Patient Experience.
Simple and convenient health care
An outstanding and memorable health care experience, we believe, begins before you ever set foot in one of our care sites, and includes the care you receive without ever visiting us. We expect you to be able to easily obtain the information and resources you need, and to make appointments in ways that respect your time and ensure access to quality care providers, at convenient locations of care.
If you need follow-up care with a different provider, we’re committed to making those arrangements simple and convenient, too. If you prefer to handle important matters online, we’re determined to connect with you electronically in whatever way we can.
Your partner in health
When you’re in our care, we believe you deserve to be treated like family and with dignity, to be provided with a full understanding of your condition and your treatment, to know who is providing your care and how long it will take. We’re committed to holistic care, addressing the needs of body, mind and spirit, because we know that’s the key to helping you achieve better health for the long-term.
When your time with us is complete—whether it’s at one of our hospitals, a physician’s office, a MedCheck clinic or another care site, even your home—we’re determined to partner with you by providing continued access to information so you can succeed in your journey toward optimal health.
All of this is what we call the patient experience. The Office of Patient Experience is constantly looking for ways to improve that experience across every part of Community Health Network. As chief patient experience officer, it’s my job day in and day out to make these aspirations a reality with each and every person who seeks our care. My boss is the CEO of Community, but who I really work for is you, the patient or family member.
Thank you for entrusting us with your care!
Chief Patient Experience Officer
Community Health Network