Our specially trained guest relations team is available to help you become familiar with the area surrounding the Community Health Network North campus, which includes Community Heart and Vascular Hospital. Our team can refer you and your family to local hotels, restaurants and other businesses that are our partners in serving you. These local merchants provide discount rates to our patients and their families.
Services provided by the guest relations team include the following:
- Magazine and newspaper delivery
- Planning celebrations for birthdays or other special occasions
- Flower orders and delivery
- Salon services (massage, pedicure, manicure, etc.)
- Hotel reservations and information
- Assistance with gift buying and wrapping
- Dry cleaning, alterations, shoe repair
- Miscellaneous errands (groceries, shopping and other needs)
- Internet searches
Other amenities include patient escorts and programs designed for patients, families and staff.
To speak with a guest relations team member, please call 317-621-8701 or visit us at the information desk in the lobby.
Patients admitted to Community Heart and Vascular Hospital will receive a personal visit from one of our certified patient representatives. Our vision is to provide services that consistently exceed the expectations of patients and guests. Each patient is treated as if he or she were a member of our own family—with utmost caring, dignity and respect. Patient representatives are available Monday through Friday from 8 a.m. to 5 p.m. We strive to provide an exceptional experience for patients and guests. Please do not hesitate to let us know how we can enhance your stay. To speak with a patient representative at Community Heart and Vascular Hospital, please call 317-621-8568.
Room service and dining
Room service is available for all patients through The Heartland Café. You select your own meals, any time you desire. Choose from our cafeteria menu and call us at 1-8008. Your meal will be made to order and will be delivered to your room in 30 minutes or less. Guest trays are also available for a nominal fee. Purchase meal vouchers from the business office/registration office located in the main lobby on the first floor for $6.00. Guest trays can be ordered through room service as well by calling 1-8008.
The Heartland Café hours
Monday - Friday: 6:30 to 10:15 a.m.; 11 a.m. to 6 p.m. Saturday/Sunday: 11 a.m. to 6 p.m.