If you notice a change in an employee’s behavior, or know that an employee is having personal problems, you can make an informal referral to EAP. When making an informal referral, express your concern to the employee, remind them about the EAP, and give them a brochure. Informal referrals are used prior to any work performance problems. Early intervention can prevent progression of a problem and decrease impact on work performance. You may say: “You’re such a good employee, but you’re not quite yourself lately. I am concerned and want to remind you about the EAP.”
It is important not to play the role of counselor. However, by addressing your concerns and showing support, you may be instrumental in encouraging the employee to seek help. Offering assistance and then stepping back is often the most difficult aspect of helping someone. But it is one of the most beneficial and empowering actions you can take. The employee must make his/her own decisions. If you have questions or would like coaching in how to address this matter, please contact the EAP (317-621-7742 or 800-543-4158).