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Community Physicians of Indiana
Outpatient Quality of Care Measures 2005-2007

We started our quality measurements in 2005 and have spent considerable time and resources in system design, testing and implementation, as well as human discussions, training and education. Providers and staff have exceeded our expectations in adoption of new technology, adjusting to volumes of data and accomplishing the work necessary to make this data what it is. It is because of our physicians and staff that we have made such significant progress in such a short period of time. These data define us and challenge us to continue to improve the health of the patients who trust us to do the right thing, every time, to improve their health.

Inside the report: What we measure

• Care of the diabetic patient
• Care of the coronary artery disease patient
• Pediatric immunizations ages 0-6
• Women’s preventive health
• Safety
• Patient satisfaction
• Improvement projects

From the CEO

On behalf of Community Physicians of Indiana (CPI), I am pleased to share our 2007 quality outcomes. This report reflects the dedication of our physicians, nurse practitioners and staff to continuously improve both the quality of medical care and the care experience to their patients.

Our goals are to provide an exceptional experience for each patient and their families, demonstrate the highest quality of care available, and to be the best value in the care that is purchased. In order to achieve these goals our work is focused on teamwork, quality, service and innovation. Through the use of an electronic medical record system our physicians and staff are provided a variety of tools to enhance their efforts to improve the quality of care. Tools include computer checks for potential medication interactions, reminders for important health maintenance activities and computer support for the management of chronic problems such as diabetes and hypertension. Our physicians receive real-time electronic reports on the quality measures for their practice with comparisons to their peers and national benchmarks. This feedback is used to focus efforts to further improve quality.

We hope this report serves as a tool to reinforce your confidence in the quality of care you are receiving as well as serving as another indication of our commitment to providing the best care and experience to our patients. We would very much like to hear from you on how we could serve you better.

Timothy L. Hobbs, M.D., M.B.A.