Primary care provider
Your primary care provider, who is most familiar with you and your healthcare history, will serve as the leader of your team. Additional healthcare providers from our medical neighborhood you may need to see over the years are on board, too—including specialists, nurse care managers and pharmacists.
And don’t forget the most important person on the team—YOU! The goal of the team is to provide you with the best care possible. The patient-centered medical home model helps improve the quality of your health care and gives you quicker access to a full spectrum of healthcare professionals.
Teamwork and partnership
Like any team, your patient-centered medical home works best when everyone knows their role and follows through.
Your team's role is to:
- Provide you with the care you need, when you need it. Most practices offer convenient same-day and next-day appointments, after-hours phone access and extended hours—early mornings, evenings and Saturdays.
- Customize your care to meet your needs and expectations.
- Help you set appropriate health goals and work with you to meet them.
- Provide supplemental resources such as classes or support groups so you are better equipped to accomplish your goals.
- Spend enough time with you to ensure you understand what you need to do to successfully meet your goals and answer any questions you might have.
- Help you understand all your options for care and decide what care is best for you.
- Treat you with the respect you deserve as a full partner in your healthcare.
- Respond in a timely manner to your phone calls or electronic messages sent through myChart.
As the leader of your team, your primary care provider has additional roles to play. He or she:
- Takes time to learn about you as a person—your lifestyle, family situation, family history and your preferences.
- Provides preventive and wellness care as well as short-term care for acute illnesses and long-term care for chronic diseases and conditions.
- Serves as a gateway to members of our medical neighborhood who are on your healthcare team, and coordinates your care with them.
- Notifies you of test results in a timely manner.
- Reminds you of your patient responsibilities, if necessary.